Customer Service is in the Attitude

We at Dominion Payroll believe that good, no...exceptional, customer service comes from who we are. It can't be dictated, and it can't be scripted. A poster on the wall doesn't produce it, and neither do the results of satisfaction surveys. Exceptional customer service is an attitude. An attitude that says, "Our clients are important, their problems are important, we can help, and we will go the extra mile for them."

The Six Pillars of Customer Service

The core values that guide our service philosophy at Dominion Payroll are empathy, kindness, patience, positive attitude, communication, completion, and prevention. They are the keys to providing an experience for our clients that exceeds expectations, and we are committed to developing a culture where these values dictate our priorities and govern our actions.

Superior Customer Service Pillars at Dominion Payroll Services

Click here to see more about the Six Pillars of DPS Customer Service!

Customer Testimonials

Keener Communications

keener communications logo richmond virginia

The monthly price we pay to use DPS is not just for the calculations, checks and reports--it’s also for the outstanding support and the peace of mind I get each week knowing that our payroll is in capable, caring hands."

Ashley Jeter, Keener Communications